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Problem with our EPSON Printer

Joan and Lily, send me an email, asking my help on their EPSON Printer problem:

Kuya, itong printer namin na EPSON ayaw magprint. Kahapon bumili kami ng remanufactured na cartridge ng black and colored ink. (We bought remanufactured cartridges of EPSON printer for black and colored ink, but the printer didn't print.)
So after reading that email, I went immediately into their apartment to check the printer. Then before switching the computer and the printer on, I first check the connection from the printer to the computer.

I then tried to print a document, and the printer seems find. Therefore, the problem was actually on the connection of the printer to the computer. The print output was still bad since, they installed new cartridges and should be charged and aligned first.
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